LAX Program Training
BSP offers educational programs to airport service workers at Los Angeles International Airport (LAX), one of the largest international airports in the world. These dynamic career and education programs enable workers’ personal and professional success.
BSP designed a Passenger Service Worker Emergency Preparedness Training (EPT) program for LAX to address the rising concerns of various emergencies and incidents that have occurred at airports worldwide.
BSP LAX Peer Trainers at Spring 2023 training session
During the Spring of 2023, BSP hosted a three-day training for airport service workers to learn the comprehensive curriculum. These BSP Peer Trainers will help teach their LAX colleagues on EPT curriculum throughout the year.
BSP understands that airport service workers oversee the front line of communication to all airport guests. Passenger service workers are positioned throughout the airport, from the moment airport guests arrive at the curb until they board the plane.
Airlines rely on these workers to support and enhance the guest experience, stationing them on the curb to help guests with their baggage and check them in, by doors and escalators to check guest tickets and direct them to gates, to transport disabled guests from the curb to their gate, and to drive carts to transport guests between terminals.
Peer Trainers learned comprehensive Emergency Preparedness Training curriculum
Peer Trainers learned comprehensive Emergency Preparedness Training curriculum
Workers are entrusted with supporting airport security by manning doors to secure areas, ensuring that access is only granted to those with appropriate badge clearance. Furthermore, passenger service workers are the individuals to first identify and report suspicious activity at the airport.
With an estimated number of 6,000 passenger service workers at LAX, these outnumber official emergency response authorities, such as police and fire department personnel, by 40 to one.
BSP believes that passenger service workers, who serve as the frontline to the public and guests at the airport, have the potential to play a role during emergencies through proper education and training. EPT curriculum and training modules include:
Airport agencies and layout
Incident management system overview
What to do in the event of an active shooter incident
Evacuation and repopulation control
Since 2016, BSP has collaborated with employers and partners at the airport and beyond to meet the community safety needs while relieving an immense source of stress for workers who service our airports every day.
Other core components of BSP programs for LAX workers include:
Emergency Preparedness Training
Infectious Disease Courses
Financial Capabilities
Parent University
Career Pathways & College Access
Leadership Development & Peer-to-Peer training
BSP’s high-road programs are part of the California Workforce Development Board’s High Road Training Partnership, which is funded through California Climate Investments, a statewide initiative that puts billions of Cap-and-Trade dollars to work reducing greenhouse gas emissions, strengthening the economy, and improving public health, and the environment — particularly in disadvantaged communities.
Team building activity for BSP LAX Peer Trainers